Refund Policy

1. Policy Overview

Achin Tyagi operates Relationshipsattvaguna ("Service") on a strict no-refunds basis. This policy applies to all subscription purchases, upgrades, and any fees paid for access to the Service.

This policy is designed to:

• Ensure clarity and transparency about payment terms
• Protect the integrity of our subscription model
• Prevent abuse of free trial and subscription features
• Maintain fair pricing for all users

2. No Refunds - All Circumstances

We do not provide refunds, credits, or prorated billing under any circumstances, including but not limited to:

2.1 Service-Related Issues

• Dissatisfaction with Results: AI-generated analyses, spiritual replies, or recommendations that do not meet your expectations
• Quality of Analysis: Perceived inaccuracy, incompleteness, or unsuitability of generated content
• Feature Expectations: Features that do not work as you expected or hoped
• Change of Mind: Deciding you no longer want or need the Service
• Unused Analyses: Not using your full monthly quota of 100 analyses
• Duplicate Accounts: Accidentally creating multiple accounts or subscriptions

2.2 Technical Issues

• Service Outages: Temporary unavailability or downtime of the Service
• Bugs or Errors: Technical issues affecting functionality
• Compatibility Problems: Service not working on your device or browser
• Access Issues: Difficulty logging in or accessing features
• API Limitations: Third-party AI services (Gemini, GPT) being unavailable

2.3 User-Related Circumstances

• Financial Hardship: Inability to afford continued subscription
• Forgotten Subscription: Not realizing subscription auto-renewed
• Unauthorized Charges: Claims of unauthorized charges (subject to investigation)
• Account Compromise: Someone else using your account
• Relocation: Moving to a location where Service is unavailable

2.4 Timing-Related Situations

• Mid-Cycle Cancellation: Canceling subscription before billing period ends
• Immediate Cancellation: Canceling right after subscribing
• Partial Month Use: Using Service for only part of the billing period
• Free Trial Transition: Transitioning from free trial to paid subscription

3. Why We Have a No-Refunds Policy

3.1 Nature of Digital Services

Relationshipsattvaguna provides instant digital services that are consumed immediately upon use. Once an AI analysis is generated or spiritual reply is provided, the service has been delivered and cannot be "returned."

3.2 API and Infrastructure Costs

Every analysis you request incurs real costs for us, including:

• Google Gemini API usage fees
• OpenAI GPT API usage fees
• Database storage and processing
• Server infrastructure and bandwidth

These costs are incurred immediately and cannot be recovered even if you request a refund.

3.3 Free Trial Availability

We offer 1 free spiritual reply generation or analysis so you can evaluate the Service before committing to a paid subscription. This free trial allows you to:

• Test the quality of AI-generated content
• Understand how the Service works
• Determine if it meets your needs
• Make an informed purchase decision

3.4 Subscription Model Integrity

Our low monthly price (₹499) is sustainable only because we minimize administrative overhead. Processing refunds would require significant resources and increase costs for all users.

4. Free Trial - Try Before You Subscribe

We strongly encourage all users to take advantage of our free trial before subscribing:

The free trial is designed to help you make an informed decision. Please use it to fully evaluate whether the Service meets your needs before purchasing a subscription.

5. Subscription Management

5.1 How Subscriptions Work

• Billing Cycle: Monthly, starting from your subscription date
• Auto-Renewal: Automatically renews unless canceled before renewal date
• Usage Quota: 100 analyses per billing cycle (does not roll over)
• Payment Method: Charged via Razorpay on renewal date

5.2 Canceling Your Subscription

You can cancel your subscription at any time through your account dashboard:

• Log into your dashboard
• Navigate to subscription settings
• Click "Cancel Subscription"
• Confirm cancellation

5.3 Effect of Cancellation

• Immediate: No future charges will be made
• Access Retained: You keep Pro access until end of current billing period
• No Refunds: You will not receive a refund for the current period
• Free Tier Reversion: Account reverts to Free tier after period ends

6. Payment Issues and Disputes

6.1 Failed Payments

If a payment fails:

• We will attempt to charge your payment method again
• You will receive email notification
• Update your payment method to avoid service interruption
• Access may be suspended if payment is not resolved

6.2 Duplicate Charges

If you believe you were charged twice in error:

• Contact us immediately at achintyagi@gmail.com
• Provide transaction IDs and payment details
• We will investigate and resolve genuine duplicate charges
• Legitimate duplicate charges will be refunded

6.3 Unauthorized Charges

If you believe a charge was unauthorized:

• Contact us immediately to investigate
• Secure your account by changing password
• Check if anyone else had access to your account
• Review your account activity history

Note: Forgotten subscriptions or auto-renewals are not considered unauthorized. It is your responsibility to manage and cancel subscriptions.

6.4 Chargeback Warning

Filing a chargeback or payment dispute instead of contacting us may result in:

• Immediate termination of your account
• Loss of access to all data and analyses
• Permanent ban from the Service
• Legal action to recover costs and fees

Please contact us first to resolve any payment concerns.

7. Account Termination by Company

If we terminate your account for violations of our Terms of Use:

• No refunds will be provided
• You forfeit remaining subscription time
• All data may be deleted
• You may not create new accounts

8. Service Modifications

8.1 Feature Changes

We may add, modify, or remove features at any time without refunds. This includes:

• Changing AI models or analysis methods
• Adding or removing report types
• Modifying user interface or experience
• Adjusting usage limits or quotas

8.2 Price Changes

If we increase subscription prices:

• Existing subscribers receive 30 days' notice
• New price applies at your next renewal
• You may cancel before renewal to avoid increase
• No refunds for price changes

8.3 Service Discontinuation

If we discontinue the Service entirely:

• We will provide 60 days' notice
• No new subscriptions will be accepted
• Existing subscriptions will be honored through their period
• Prorated refunds may be provided at our discretion (not guaranteed)

9. Exceptions and Special Circumstances

While our policy is strict, we may consider exceptions in extremely rare circumstances:

9.1 Potential Exceptions

• Billing Errors: Verified technical errors in our billing system
• Service Fraud: Provable fraud or misrepresentation on our part
• Legal Requirements: Refunds mandated by court order or law
• Catastrophic Failure: Complete service failure for entire billing period

9.2 Requesting an Exception

To request consideration of an exception:

• Email achintyagi@gmail.com
• Provide detailed explanation and supporting evidence
• Include all relevant transaction information
• Be patient - we will review within 10 business days

Important: Exception requests are evaluated case-by-case and approval is entirely at our discretion. Most requests will be denied in accordance with this policy.

10. Alternative Solutions

Instead of refunds, we may offer alternative solutions for legitimate concerns:

10.1 Technical Support

• Assistance with features not working correctly
• Troubleshooting access issues
• Guidance on using the Service effectively

10.2 Service Credits

In rare cases of significant service disruption, we may offer:

• Additional analyses beyond your quota
• Extended subscription period
• Access to premium features

Note: Service credits are offered at our sole discretion and do not constitute a refund.

10.3 Account Assistance

• Help recovering lost data
• Merging duplicate accounts
• Transferring subscription to correct account

11. Your Responsibilities

To avoid payment issues, you are responsible for:

• Understanding the Policy: Reading and accepting this policy before subscribing
• Using the Free Trial: Testing the Service before committing to paid subscription
• Managing Subscriptions: Tracking renewal dates and canceling if needed
• Maintaining Payment Info: Keeping payment methods current and valid
• Monitoring Usage: Tracking your analysis usage and quota
• Contacting Support: Reaching out with concerns before disputing charges

12. Contact Information

For billing questions, concerns, or issues, please contact:

Response Time: We aim to respond to all billing inquiries within 2 business days.

13. Policy Updates

We may update this Refund Policy from time to time. Changes will be posted on our website with an updated "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the modified policy.

14. Legal Disclaimer

This Refund Policy is part of our Terms of Use and is legally binding. By subscribing to Relationshipsattvaguna, you acknowledge that:

• You have read and understood this entire policy
• You agree to the no-refunds terms
• You accept all risks associated with purchasing the subscription
• You waive any right to request refunds or chargebacks
• You understand the free trial is your opportunity to evaluate the Service

15. Governing Law

This Refund Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of India.