Privacy Policy

1. Introduction

Achin Tyagi ("we", "us", "our") operates Relationshipsattvaguna, an AI-powered mental health and relationship analysis platform ("Service"). This Privacy Policy describes:

• What information we collect and why
• How we use and protect your information
• Your rights regarding your personal data
• How we comply with data protection regulations

By using our Service, you consent to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

Account Information:

• Name and email address (via Clerk authentication)
• User credentials and authentication tokens
• Profile information you choose to provide

Content and Analysis Data:

• Text messages and emotional content submitted for analysis
• Chat user names and labels you create
• Birth details (date, time, place) when provided for relationship analysis
• Relationship type information (love, family, colleagues, etc.)
• AI prompts and queries you submit

Payment Information:

• Billing name and email address
• Payment transaction IDs and order information
• Subscription status and usage history
• Note: Credit card details are processed and stored by Razorpay, not by us

2.2 Information Collected Automatically

Usage Information:

• Pages visited and features used
• Time, frequency, and duration of activities
• Analysis requests and generation counts
• IP address and general location data

Device and Browser Information:

• Browser type and version
• Operating system
• Device identifiers
• Screen resolution and display settings

Cookies and Similar Technologies:

• Session cookies for authentication
• Preference cookies for user settings
• Analytics cookies for service improvement
• Local storage for usage tracking

2.3 Information from Third-Party Services

We integrate with third-party services that may provide us with information:

• Clerk: Authentication data, user profile information
• Razorpay: Payment status, transaction confirmations
• Google Gemini: AI-generated analysis results
• OpenAI: AI-generated analysis results

3. How We Use Your Information

3.1 Primary Service Functions

• Provide the Service: Process your messages, generate analyses, create spiritual replies, and deliver insights
• Account Management: Create and maintain your account, authenticate access, manage subscriptions
• Personalization: Tailor analyses and recommendations to your specific needs and context
• Service Communication: Send confirmations, updates, technical notices, and security alerts

3.2 Service Improvement

• Analyze usage patterns to improve features and functionality
• Train and refine AI models for better accuracy
• Develop new features and capabilities
• Conduct research and statistical analysis
• Test and optimize user experience

3.3 Legal and Security

• Detect, prevent, and address fraud and security issues
• Enforce our Terms of Use and policies
• Comply with legal obligations and regulatory requirements
• Protect our rights, property, and safety
• Respond to legal requests and prevent harm

3.4 Business Operations

• Process payments and maintain billing records
• Provide customer support and respond to inquiries
• Send marketing communications (with your consent)
• Conduct business analysis and planning

4. How We Share Your Information

4.1 We Do NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4.2 Service Providers

We share information with trusted third-party service providers who assist us in operating the Service:

• Clerk: Authentication and identity management
• Razorpay: Payment processing and billing
• Google Gemini: AI analysis generation (text is processed by their API)
• OpenAI: AI analysis generation (text is processed by their API)
• Cloud Infrastructure: Database hosting and application deployment

These providers are contractually obligated to protect your data and use it only for specified purposes.

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms of Use and investigate violations
• Detect, prevent, or address fraud and security issues
• Protect the rights, property, or safety of our users or the public
• Respond to emergencies involving imminent harm

4.4 Business Transfers

If we are involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

4.5 With Your Consent

We may share information for other purposes with your explicit consent or at your direction.

5. Data Security

5.1 Security Measures

We implement industry-standard security measures to protect your information:

• Encryption: Data in transit is encrypted using HTTPS/TLS protocols
• Secure Storage: Data at rest is stored in encrypted databases
• Access Controls: Role-based access restrictions and authentication
• Regular Audits: Security assessments and vulnerability testing
• Monitoring: Continuous monitoring for suspicious activity
• Incident Response: Procedures for detecting and responding to breaches

5.2 Limitations

While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security of data transmitted over the internet or stored in our systems. You use the Service at your own risk.

5.3 Your Responsibilities

• Keep your account credentials confidential
• Use strong, unique passwords
• Log out after using shared devices
• Report suspicious activity immediately
• Keep your contact information updated

6. Data Retention

6.1 Retention Periods

• Account Information: Retained while your account is active and for 90 days after account closure
• Analysis Data: Retained for the duration of your account plus 180 days for legal compliance
• Payment Records: Retained for 7 years to comply with financial regulations
• Usage Logs: Retained for 12 months for security and analytics purposes

6.2 Deletion

After retention periods expire, we securely delete or anonymize your information. You may request earlier deletion by contacting us (see Section 9).

7. Your Privacy Rights

7.1 Access and Portability

You have the right to:

• Access your personal information we hold
• Request a copy of your data in a portable format
• View your analysis history and usage statistics

7.2 Correction and Update

You can:

• Update your account information through your dashboard
• Request correction of inaccurate information
• Modify your preferences and settings

7.3 Deletion and Erasure

You can:

• Delete individual analyses or chat users
• Request complete account deletion
• Request erasure of specific data (subject to legal retention requirements)

7.4 Objection and Restriction

You can:

• Object to processing of your data for certain purposes
• Request restriction of processing in specific situations
• Opt out of marketing communications
• Withdraw consent for data processing (where consent is the legal basis)

7.5 Exercising Your Rights

To exercise any of these rights, contact us at achintyagi@gmail.com. We will respond within 30 days.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your jurisdiction.

When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses
• Data processing agreements with service providers
• Compliance with applicable data protection frameworks

9. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will delete such information from our systems.

10. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt out of the sale of personal information (we do not sell data)
• Right to deletion of personal information
• Right to non-discrimination for exercising privacy rights

To exercise these rights, contact us at achintyagi@gmail.com.

12. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing includes: consent, contract performance, legal obligations, and legitimate interests.

13. Cookie Policy

13.1 Types of Cookies We Use

• Essential Cookies: Required for authentication and basic functionality
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand usage patterns
• Session Cookies: Maintain your logged-in state

13.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may impact functionality.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notification to registered users
• Displaying a notice within the Service

The "Last Updated" date at the top indicates when changes were made. Your continued use after changes constitutes acceptance of the updated policy.

15. Data Breach Notification

In the event of a data breach affecting your personal information, we will:

• Notify affected users within 72 hours of discovery
• Provide details about the nature of the breach
• Describe steps being taken to mitigate harm
• Offer guidance on protective measures you can take
• Notify relevant authorities as required by law

16. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

We will respond to your inquiry within 30 business days.

17. Consent

By using our Service, you consent to:

• Collection and use of information as described in this Privacy Policy
• Processing of sensitive mental health information for analysis purposes
• Transfer of data to third-party service providers
• Use of cookies and similar tracking technologies

You may withdraw consent at any time by discontinuing use of the Service and requesting account deletion.